Terms of Service

Bookings

A booking is confirmed once you receive a written confirmation from us. Please check all details and let us know straight away if anything is incorrect.

Pricing and Payment

Quotes are fixed and include tolls, parking and standard waiting time unless stated otherwise. Payment is due at the time of booking or as agreed in writing.

Cancellations

Bookings can be cancelled free of charge up to 24 hours before the pick-up time. Later cancellations may be charged in full.

Waiting Time

Airport pick-ups include 60 minutes of free waiting time from landing. All other pick-ups include 15 minutes. Additional waiting time is charged in 15-minute blocks.

Passenger Conduct

Passengers must wear seat belts and follow the chauffeur’s reasonable instructions. Smoking is not permitted in any of our vehicles.

Liability

We are not responsible for delays caused by traffic, weather or other events outside our control, but we will always do our best to get you there on time.